FAQ

FAQ

Shopping

1.How about the quality of your product?

Our products are in high quality compared with many rivals.

We pay much attention to our customers' shopping experience. We will always put it on our priority.

2. Whether your photos are exactly the same with the products?

Most of photos are shot by our own photographer, and only a few of them are from magazines. 

3.Can I change or cancel items in my paid order?

Yes, you can, as long as it hasn't been shipped yet. 

4.How to do dropshipping?

1) Please download the images from our site directly and then put our stuff on your site to sell.

2) After you do it, please contact us via submitting a ticket and tell us the site link.We will check whether our stuff are sold on your site.

3) After we check, if you meet our requires,we will mark your account as our dropshipper and you will enjoy 8% discount automatically when you order.

Refunds and Returns

1.How do I receive my refund?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

2.What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking  https://www.divalily.com in your order account with submitting the ticket, we will reply to you within 24 hours. 

About Shipping

1. What the delivery company you use?

We have USPS, UPS, EMS, DHL, FedEx, Aramex, JCEX, Postal Service, etc.

2. How much will be the shipping cost?

It depends on the weight of the package and the shipping method you choose. You can have a try to place a order and the system will automatically calculate it for you.

3.How long does it take to deliver it to me?

It depends on the shipping method you choose. For flat rate shipping, it usually takes 10-25 business days to arrive; For standard shipping, 6-10 business days; And for expedited shipping, 3-6 business days.

4.Do you offer free shipping?

Yes, but we only offer free shipping for jewels and glasses via flat rate shipping (10-20 business days). For the other items, the shipping fee will be covered by yourself.

5.How do I track my order's progress?

Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.